• patrickpeterson@zenhvac.c

Becoming an HVAC Service Manager

Updated: Sep 23, 2019


The service manager is the go-to person in any HVAC service company. It’s a position that some technicians wouldn’t take no matter how much they were paid, while others make it their career goal. I can understand both sides.

First, it is a sound career plan; a good service manager is worth their weight in gold (try convincing your employer of that). The other side of the coin is it takes years of sacrifice and hard work to get there, with the ultimate pay off being….years of hard work and sacrifice.


Advancing to the position of service manager doesn’t happen to many, and some of those who do make it, fail. Was it their fault? Sometimes yes, sometimes no. Why do some fail at the position? I believe they underestimate the amount of personal dedication needed for the position. I’m not trying to talk anyone out of the position; I just want you understand what the position really requires of you.

It takes years of planning, commitment and experience to earn the title. You need to be committed to experiencing everything the industry has to throw at you and become knowledgeable in all aspects of the industry.


It also takes emotional intelligence to fill the shoes of a Service Manager. In the face of emergencies, you need to be the one who is cool, calm, and collected. You need to be the one who stops, thinks, acts, and then takes responsibility for the outcome of your decisions.

You need to be the one everyone can, and does, count on to come up with the right answer.

Believe me, this is not as easy as it sounds.


The Service Manager also needs to be aware of where the money is, where it’s coming from, and where it’s going. You will be the one responsible for the company’s biggest expenses: man power and material.

The good news is, if you put in the effort, you will be rewarded with a position that is well compensated, respected, and secure.

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